Our help desk is the best in the business. Our staff are seasoned professionals that know our software inside out. The people answering the phone or responding to your emails, are the same people that will provide the answers to your questions. No help desk call queues, navigating complex help desk call systems or being passed from consultant to consultant. You are treated as a person, not a number.
Our help desk staff can also provide ‘how to’ support, as well as direct systems support by logging into your system, reviewing the problem at hand and fixing it there and then.
- Trained professional support team
- 100% Australian based
- Fast response (90+ % same day resolution)
With an Intrinsic support contract, you become a priority customer and get peace of mind that support and expertise is just a phone call or email away. You get access to all our Help Desk services, our online FAQ’s, product documentation and priority treatment for our consulting and development services.